Mariners Make Good Faith Gesture For Opening Day Issues

Fresh from ye olde email inbox:

Many of our fans who attended Opening Night at Safeco Field on Friday, April 13, experienced long lines at concession stands due to a failure of the software system that operates cash registers and credit card transactions. Because of that, the fan experience at Safeco Field was not up to our high standards and that is unacceptable. We are sorry.

Please come back to Safeco Field, as our guest, for any Mariners home game in April or May. There are 18 games you can choose from (beginning Wednesday, April 18). Each make-good ticket will come pre-loaded with a free $5 TicketPlu$ credit that can be redeemed at Safeco Field concession stands.

We know that this offer can’t take away the anger and frustration that many fans experienced with long lines at concession stands, but we hope you will give us a second chance to provide a great experience at Safeco Field.

Anyone with an Opening Night ticket stub or proof of purchase can claim their make-good tickets at any Mariners Team Store or the Safeco Field box office beginning April 18. The tickets will be in the same seating level as your Opening Night tickets (Suite, Diamond Club, All-Star Club and Hit It Here Café ticket holders will receive a choice of Main or Club Level tickets). If you don’t have your ticket stub or proof of purchase, please call our customer service line at 206-346-4001 between 8:30am-5:30pm for assistance.

Thank you for your continued support of Mariners Baseball and we hope to see you soon at Safeco Field.



Thank you, Mariners, I may be seeing you sooner than I anticipated.

More later…

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1 Response to Mariners Make Good Faith Gesture For Opening Day Issues

  1. NICE, I’m glad they did this. The whole thing made me sick to my stomach and I wasn’t even there, so I’m very happy to see them make it right so quickly.

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