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How do I book a game?
Please book your game online by clicking here.
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What is your sanitation process?
We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.
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Do I need to book in advance?
Yes, we strongly recommend booking a reservation through the booking portal by clicking here.
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After Midnight Games
We often offer games that start after midnight. To view those games, click to the next day.
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Will my group be playing with others?
We offer shared experiences, which means multiple groups can book into the same game. If you would like to ensure a private experience make sure to book all available spots. If the available spots do not match the game capacity, that means another group has already bookedspots in this game.
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Am I really going to be “locked” in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.
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How early should I arrive for my game?
Please arrive 10 minutes before your game time for check-in.
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How much do your games cost?
Games are $37.99 per person plus tax.
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How do I pay?
All games are paid online at the time of booking.
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My friends and family are joining, how can they pay for the same game?
Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.
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How do I use my gift card(s)?
Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:
- Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
- Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
- You’ll receive a confirmation email for each card you use.
If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
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What is your cancellation policy?
We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.
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Can I reschedule?
We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.
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Do you have parking?
St. Johns Town Center features ample parking throughout the entire shopping center for all guests at no cost. Handicapped parking is also plentiful in each of the parking areas. In addition, The AmeriPark Valet at St. Johns Town Center is available year round for shoppers and diners at Maggiano’s Little Italy, The Cheesecake Factory, The Capital Grille and J. Alexander’s. Also, there are MyPark spots. Guests can simply download the app, reserve their parking space and tap a button on the MyPark® App when they arrive and the reservation unit will give them access to park. It’s simple, convenient and hassle-free!
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Where are you located in St. Johns Town Center?
We are located next to Panera Bread, close to the Town Center Pkwy entrance.
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Is there an age limit?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
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Can I bring my small child with me?
Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.
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Can you accommodate large parties or corporate events?
Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (904) 595-1440 or by emailing Jacksonville@TheEscapeGame.com.
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Are your games wheelchair accessible?
Please give us a call at (904) 595-1440 and we will help you select the best game room for your team.
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Can we bring food or drinks into the game?
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
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What is The Escape Game Jacksonville?
The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
For a more visual explanation, check out this video.
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It’s my first escape room. Any advice?
For a few tips, read our guide on how to beat an escape room.
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How can I work at The Escape Game?
Please visit TheEscapeGame.com/Careers to view all available positions.
FAQs
How long does escape room game take? ›
Most escape rooms are 60-minutes in length. As the escape room industry has grown, some companies have introduced shorter games (typically 45-minutes) and games up to several hours long.
How do escape rooms work? ›Escape games are designed for groups of people, usually ranging from 2 to 10 players. Each escape game has a time limit, usually ranging from 45 minutes to an hour, during which players must complete the game and escape the room. If the time runs out before the team is able to escape, the game is over.
Is escape room the game worth it? ›Top reviews from Canada
Also I found sometimes the clues were not sufficient and it was a little frustrating. but for the price and for an activity on a snowy day at home .. totally worth it! I gave this as a part of a family game night Christmas gift package with everything you need for a game night and it was a hit!
The number of puzzles in an escape room can vary, but on average there are around 10-15 puzzles per room. Some rooms may have more or less depending on the length and difficulty of the game.
What happens if you fail an escape room? ›If You Don't Escape: What Happens Next? If your team doesn't manage to escape, the game master will typically enter the room, explain the remaining puzzles, and answer any questions you might have. Some escape rooms might offer a consolation prize or a discount on a future visit.
Can you leave an escape room whenever you want? ›Yes, You Can – It is possible to leave an escape room whenever you want. Most escape rooms will allow players to exit if they are unable to solve the puzzles and need a break or decide they do not want to continue. However, once you leave, you will not be able to re-enter the locked escape room door.
How to play escape room for beginners? ›- Search the room carefully for clues. Search high and low for physical clues like notes, books, and letters. ...
- Don't try random codes. It's common for escape room players to try any series of numbers they see into a lock. ...
- Communicate with your team. Escape rooms are a group activity that can't be solved alone.
When the timer reaches zero and you haven't escaped, the game master will typically enter the room to congratulate you on your effort and provide feedback on your performance. Here's what usually happens next: Debriefing Session: The game master will walk you through the remaining puzzles and explain the solutions.
What kind of questions are asked in an escape room? ›What types of questions can I expect in an escape room? In an escape room, you can expect a healthy mix of riddle-based, logic-based, observation-based, and team-based questions. Riddles require you to think creatively and spot hidden meanings. Logic-based puzzles test your reasoning skills.
Do escape rooms lock you in? ›Are You Locked In An Escape Room? Nope! You're never going to be physically trapped inside a room. If you need to leave at any point during the game, you're always welcome to step out!
Are escape rooms hard for beginners? ›
Beginner escape rooms are designed to be more accessible and easier to solve than advanced rooms. However, “easy” is a relative term – these rooms can still present a challenge, especially for first-timers. The key is to embrace the experience, work together, and have fun!
What are the disadvantages of escape rooms? ›Escape rooms can be costly, with varying prices depending on location and group size. Some participants may experience anxiety or claustrophobia in confined spaces. Accessibility concerns can arise for individuals with disabilities or mobility issues, limiting their participation.
Do most people win escape rooms? ›Percentage of people who succeed
Here's the deal: Depending on who you ask, typical escape room success rates vary from 15-30% or 20-40%. As difficult as that sounds – more than half of teams don't manage to win their escape game – don't let it intimidate you!
In summary, the main difference between an escape game and an escape room is that an escape game can be played anywhere, whereas an escape room is a game that usually takes place in an enclosed space specially designed for the game.